At Storm Interiors & Furniture, we are committed to protecting our customers’ information and handling it confidentially and professionally, in accordance with the laws applicable in the Kingdom of Saudi Arabia and for the fulfilment of orders and services provided through our website:
interiordesign.com.sa
This policy explains how customer information is collected, used, retained and shared when using the website or requesting interior design, fit-out and finishing services, bespoke furniture or ready-made products.
1. Acceptance of this policy
By using the website, placing an order, completing a form or contacting Storm through its official channels, the customer acknowledges that they have read this policy and agree to the collection and use of their information as described here.
Customers who do not agree to this policy should not use the website or submit personal information through it.
2. Information we may collect
We may collect information necessary to provide a service or fulfil an order, including, for example:
- Full name.
- Mobile phone number.
- Email address.
- City, address and delivery location.
- Invoice and payment information; Storm does not retain complete bank card details.
- Details of the order or service requested.
- Project or space dimensions.
- Drawings or photographs supplied by the customer.
- Design preferences, materials, colours, budget or particular requirements.
- Communications through WhatsApp, email or website forms.
- Limited technical information, such as device type, browser, pages visited and cookies where used.
Storm does not ask customers to send sensitive banking information or complete card numbers through WhatsApp or email. Customers are responsible for not sending sensitive information that has not been requested.
3. How information is used
Storm uses customer information for the following purposes:
- Creating and processing orders.
- Providing quotations or consultations.
- Delivering interior design services.
- Carrying out finishing and fit-out work.
- Designing and manufacturing bespoke furniture.
- Preparing, shipping and delivering ready-made products.
- Communicating with the customer about an order or service.
- Issuing invoices and payment confirmations.
- Arranging site inspections, measurements, delivery or installation.
- Handling complaints and feedback.
- Improving the website and user experience.
- Sending offers or marketing messages where permitted or with the customer’s consent.
- Meeting legal, accounting, tax or contractual requirements.
Customer information is not used for purposes unrelated to the service, order or website, except with the customer’s consent or as permitted by applicable laws.
4. Sharing information with other parties
Storm may share only the information necessary with parties that assist in providing a service or fulfilling an order, such as:
- The Salla platform.
- Online payment providers.
- Shipping and delivery companies.
- Suppliers, the factory or implementation teams.
- Installation or site inspection teams.
- Hosting, email or messaging service providers.
- Analytics or digital marketing tools where required.
- Official or regulatory authorities where required.
Storm does not sell customers’ personal information to external parties.
However, Storm is not responsible for the privacy policies or processing practices of independent platforms or service providers, such as payment providers, shipping companies or technology platforms. Their use of information is governed by their own policies and terms.
5. Information security
Storm takes reasonable and appropriate measures to protect customer information from unauthorised access, unlawful use, loss or unauthorised changes.
Depending on the facilities available and the system used, these measures include:
- Using secure payment channels.
- Relying on a trusted commerce platform.
- Restricting access to authorised personnel.
- Not requesting sensitive payment information outside official channels.
- Retaining information only as needed to provide a service or preserve rights.
- Reviewing access permissions and information when necessary.
Nevertheless, the customer acknowledges that information transmitted over the internet cannot be guaranteed absolute security. Storm is not responsible for breaches, failures or leaks caused by circumstances beyond its reasonable control, including breaches affecting an external platform, payment provider, shipping company, the customer’s device or account, or an insecure connection.
6. Retention of information
Storm retains customer information for as long as necessary to achieve the purpose for which it was collected, such as fulfilling orders, providing services, issuing invoices, handling complaints, meeting legal requirements or preserving contractual and financial rights.
Certain information may be retained for longer where it relates to:
- Invoices and accounting records.
- Orders, contracts or quotations.
- A dispute, claim or complaint.
- Warranty, maintenance or project follow-up.
- Legal or tax obligations.
- Evidence of approvals, authorisations or implementation stages.
A request to delete information does not cover information that Storm is required or entitled to retain for legal, contractual or accounting purposes, to preserve rights or to document transactions.
7. Customer rights
Under applicable laws, customers may contact Storm to request:
- Information about the basic personal information retained about them.
- Correction of inaccurate information.
- Updates to their phone number, address or email.
- An end to marketing messages.
- Deletion of certain information where legally and operationally possible.
Requests are reviewed within a reasonable period. We may verify the requester’s identity before taking action to protect customer information.
Storm may refuse or defer a deletion or amendment request if it affects an existing order, conflicts with a legal obligation, causes the loss of a financial or contractual right, or prevents Storm from documenting transactions or defending its rights.
8. Project information, photographs and drawings
Because Storm provides interior design, implementation and bespoke furniture services, customers may send photographs, drawings, measurements or other information about a space or project.
This information is used only to assess the enquiry, prepare a quotation, produce the design, carry out manufacturing or finishing, or provide the agreed service.
Customers are responsible for ensuring that they are entitled to share any photographs, drawings or documents they send to Storm, and that these do not contain information they do not wish to share.
Storm is not responsible for information, photographs or documents sent voluntarily by a customer without being requested or without being necessary for the service.
9. Use of project photographs
Storm does not publish private photographs of customers’ projects or spaces, or their personal information, in a way that clearly identifies a customer without appropriate consent, unless the images are public and do not show personal information.
Storm may use photographs, footage or details that do not identify the customer for internal documentation, quality improvement, implementation monitoring, training or evidence of work stages.
Any clearly promotional use of a private project is handled in accordance with the relevant approvals or agreements.
10. Cookies and analytics
The website may use cookies or analytics tools to improve the user experience, measure page performance, understand visitor behaviour, improve advertising or facilitate orders.
Customers can control cookies through their browser settings. Disabling them may affect some website functions or the user experience.
11. Marketing communications
Storm may send customers marketing messages, offers or updates through email, messages or WhatsApp where permitted, or based on the customer’s contact or consent.
Customers can ask us to stop marketing communications by contacting us. Operational messages about orders, invoices, delivery or services may continue where necessary.
12. Customer responsibilities
Customers are responsible for:
- Providing accurate and up-to-date information.
- Keeping their account or login details confidential, where applicable.
- Not sharing payment information or sensitive information through unofficial channels.
- Ensuring their address and mobile number are correct.
- Updating their information when it changes.
- Not sending information or files unnecessary for the service.
Storm is not responsible for loss, delay or mistakes caused by inaccurate or incomplete information supplied by the customer.
13. Limits of responsibility
If a direct error by Storm in handling customer information is established, Storm’s responsibility is limited to taking the appropriate corrective action for the circumstances and applicable laws.
Storm is not responsible for indirect, consequential or estimated losses, including lost profits, lost opportunities, business interruption, non-material damage or third-party claims, unless a direct responsibility on Storm is legally established by a final judgment.
Storm is also not responsible for failures, breaches or leaks caused by independent external platforms or services, the customer’s device or connection, or the customer sharing their information with another party.
14. External links and platforms
The website and communication channels may contain links to, or integrations with, external platforms such as payment providers, shipping companies, WhatsApp, social media platforms, and analytics or advertising tools.
Customers’ use of those platforms is governed by each platform’s own privacy policy and terms. Storm is not responsible for the information-processing practices of those independent parties.
15. Privacy complaints and enquiries
Customers can contact Storm through the following official channels with privacy or data protection enquiries or requests:
- Website: interiordesign.com.sa
- WhatsApp: 00966115157292
- Email: info@interiordesign.com.sa
- Working hours: 9am–5pm
Storm may ask for further information to verify the requester’s identity before handling a request concerning personal information.
16. Policy updates
Storm may update this policy from time to time to reflect its services and products, the requirements of the website platform, service providers or applicable laws.
The version published on the website at the time of using a service or submitting an order applies. Continuing to use the website after an update constitutes acceptance of the updated version.
Last updated: 03/07/2026